Thank you for shopping at Belly Girls Creations. We take pride in the quality and craftsmanship of our custom cake toppers and decorations. Please read our Refund and Return Policy carefully.
1. Custom Orders
Due to the personalized nature of our custom cake toppers and decorations, we generally do not accept returns or offer refunds on custom orders. Each item is uniquely created to your specifications, making it difficult to resell.
2. Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 7 days of receiving your order at [Your Contact Email Address] with photographic evidence of the damage or defect. We will assess the situation and, at our discretion, offer a replacement or a refund.
To be eligible for a replacement or refund, the following conditions must be met:
3. Non-Custom Items
For non-custom items, we accept returns within 14 days of the delivery date. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it. You will be responsible for paying the return shipping costs.
To initiate a return for a non-custom item, please contact us at [Your Contact Email Address] to obtain a return authorization. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, a refund will be processed, and a credit will automatically be applied to your original method of payment within [Number] business days.
4. Cancellations
You may cancel a custom order within 24 hours of placing the order. After 24 hours, we may have already started working on your custom item, and cancellation may not be possible. For non-custom items, you may cancel your order before it has been shipped.
To request a cancellation, please contact us at [Your Contact Email Address] as soon as possible.
5. Exchanges
We do not offer direct exchanges. If you need a different item, please return the original item (if eligible) and place a new order.
6. Shipping Costs
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
7. Contact Us
If you have any questions about our Refund and Return Policy, please contact us at [Your Contact Email Address].
